4 key visualization graphs for WFM
![4 key visualization graphs for WFM](/content/images/size/w1200/2023/07/How-to-effectively-communicate-to-senior-leaders-5.png)
"Visualization gives you answers to questions you didn't know you had." - Ben Schneiderman
Data visualization is crucial in the contact center world, and I strive for simplicity. Here are my top 4 graphs for concise and efficient data presentation:
Line Graph: Illustrates metric changes over time. Example: Work volume's year-over-year changes.
![](https://www.optimalplanning.ca/content/images/2023/07/1.png)
Bar Graph: Shows sub-category evolution over time. Example: Channel expenses' year-over-year growth.
![](https://www.optimalplanning.ca/content/images/2023/07/2.png)
Histogram: Displays variances in a specific metric across a population. Example: Distribution of associates in AHT buckets.
![](https://www.optimalplanning.ca/content/images/2023/07/3.png)
Scatterplot: Highlights relationships between two variables. Remember, correlation doesn't imply causation! Example: Negative correlation between service level (SL) and abandonment rate (ABD). As service level improves, abandoned clients decrease OR as abandonment rate decreases, service level improves. Correlation ≠ causation!
![](https://www.optimalplanning.ca/content/images/2023/07/4.png)
Enjoy my four go to graphs!